We’re seeking resilient, solution-focussed people who are passionate about delivery to offer support and advice to service users preparing to move on from Asylum support.
We have 30 Asylum Move-on Liaison Officer vacancies and are inviting candidates to join our Customer Service Group and make a positive difference to people’s lives. The closing date for applications is 24 November 2025.
You’ll receive a salary of £30,000 (National) or £34,000 (London) plus a host of employee benefits.
Customer Services Group brings together Asylum Support, Resettlement & Accommodation, Asylum & Human Rights, Visas and Citizenship (V&C), His Majesty’s Passport Office (HMPO), and the General Register Office (GRO). We take a customer-led approach to delivering services, whilst always maintaining robust security controls. We are a team of over 14,000 and work with over 13 million customers annually.
About the role
As an Asylum Move-on Liaison Officer (AMLO) you will support service users to move on from asylum accommodation and support. A service user refers to someone who, along with their dependants, is receiving accommodation support under statutory provisions whilst their asylum claim is being processed.
This role requires daily face to face interaction with service users, accommodation providers, local authority partners, other government departments and stakeholders within non-government accommodation.
This is a varied role with a flexible deployment approach. You will be working directly with service users, resolving blockers preventing them from successfully moving on, whilst working closely with the AMLO team and operational leads to identify issues and seek resolutions.
This is dynamic, fast-moving, and challenging work, with significant ministerial, stakeholder, media, and public interest.
Meet the team
You can learn more about our work and ask questions at one of our AMLO online events. Sign up below to secure your place on Eventbrite.
Wednesday 5th November 13:00 – 13:45
Tuesday 11th November 18:00 – 18:45
This is your opportunity to hear what working in this role is really like and you’ll be provided with hints and tips to help you write your application.
Discover team members’ career journeys and learn more about their day-to-day work.
“The Home Office is an inclusive employer, committed to equality and diversity. There’s a place for everyone here.” Evadney’s story.
“The AMLO team is one of the most committed and compassionate teams I’ve worked with.” Reka’s story.
Working Arrangements
Due to the business requirements of this role, it is only available on a full-time basis.
Training
You will receive full training and support to do the job. Training takes place through shadowing then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support.
You will already have Public and Personal Safety Training (PPST) Level 2 certification or the ability to achieve this (annual refresh required).
