We’re seeking resilient, solution-focussed people who are passionate about delivery to offer support and advice to service users preparing to move on from Asylum support.
We have 30 Asylum Move-on Liaison Officer vacancies and are inviting candidates to join our Customer Service Group and make a positive difference to people’s lives. The closing date for applications is 24 November 2025.
You’ll receive a salary of £30,000 (National) or £34,000 (London) plus a host of employee benefits.
Customer Services Group brings together Asylum Support, Resettlement & Accommodation, Asylum & Human Rights, Visas and Citizenship (V&C), His Majesty’s Passport Office (HMPO), and the General Register Office (GRO). We take a customer-led approach to delivering services, whilst always maintaining robust security controls. We are a team of over 14,000 and work with over 13 million customers annually.
About the role
As an Asylum Move-on Liaison Officer (AMLO) you will support service users to move on from asylum accommodation and support. A service user refers to someone who, along with their dependants, is receiving accommodation support under statutory provisions whilst their asylum claim is being processed.
This role requires daily face to face interaction with service users, accommodation providers, local authority partners, other government departments and stakeholders within non-government accommodation.
This is a varied role with a flexible deployment approach. You will be working directly with service users, resolving blockers preventing them from successfully moving on, whilst working closely with the AMLO team and operational leads to identify issues and seek resolutions.
This is dynamic, fast-moving, and challenging work, with significant ministerial, stakeholder, media, and public interest.
Meet the team
You can learn more about our work and ask questions at one of our AMLO online events. Sign up below to secure your place on Eventbrite.
Wednesday 5th November 13:00 – 13:45
Tuesday 11th November 18:00 – 18:45
This is your opportunity to hear what working in this role is really like and you’ll be provided with hints and tips to help you write your application.
Discover team members’ career journeys and learn more about their day-to-day work.
“The Home Office is an inclusive employer, committed to equality and diversity. There’s a place for everyone here.” Evadney’s story.
“The AMLO team is one of the most committed and compassionate teams I’ve worked with.” Reka’s story.
Working Arrangements
Due to the business requirements of this role, it is only available on a full-time basis.
Training
You will receive full training and support to do the job. Training takes place through shadowing then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support.
You will already have Public and Personal Safety Training (PPST) Level 2 certification or the ability to achieve this (annual refresh required).
Benefits
- Civil Service Pension with employer contribution rates of 28.97%
- In-year reward scheme for one-off or sustained exceptional personal or team achievements
- Full training, along with access to development opportunities to help you grow in your career
- 25 days annual leave on appointment, rising with service to 30 days
- Eight days of public holidays, plus one additional privilege day
- An environment with flexible working options and a culture encouraging inclusion and diversity
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- Bedford
- Belfast
- Cardiff
- Croydon
- Glasgow
- Leeds
- Liverpool
- Newcastle-Upon-Tyne
- Peterborough
- Portishead
- Salford
- Sheffield
- Solihull
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- Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required
- Retrieve and direct data to HEO Team leads for logistical planning
- Respond to emails from various sources in a timely and appropriate manner
- Escalate issues that can’t be resolved immediately to various teams across the Home Office and potentially externally
- Maintain effective relationships with key internal and external partners and stakeholders
- Provide onsite face to face advice, guidance, and support to customers and corporate stakeholders using translation services where needed
- Respond to and refer cases for safeguarding, police or security purposes
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- Experience of working within a team in a public facing customer service or operational environment providing advice, guidance and support to customers face-to-face
- Ability to work under pressure and balance competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality
- Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances
- Personal Safety Training Level 2 certification or the ability to achieve this (annual refresh required)
- Full UK driving licence
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This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We’ll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
Online Test
If you successfully pass the Civil Service Judgement Test, you will be invited to complete the full application form. Please complete the online test(s) as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test(s) or full application before the deadline, your application will be withdrawn.
Guidance for the Civil Service test will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.
You cannot complete the tests on a mobile phone or tablet.
Following successful completion of your test/s, you will then be asked to complete the full application form.
Application
- Personal Statement (maximum 500 words).
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
Application Sift
The sift will be held on the Personal Statement.
Interview
If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.
The interview will take place via MS Teams
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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